CAE Text Messaging Service Privacy Policy

CAE Text Messaging Service Privacy Policy

Last update: May 7, 2025

 

Overview

The Center for an Agricultural Economy (CAE) privacy statement recognizes the value of privacy of our clients and partners. This privacy notice provides more specific information on how CAE text messaging service collects and processes your personal information.

 

Scope

This notice applies to our practices for gathering and disseminating information related to the CAE text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

 

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.
  • From CAE sources, when we import your contact information from other CAE systems and sources.
  • Automated Processes, when RingCentral gathers information as you interact with the service.

 

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences
  • Content of your text message responses to us.

Collection from CAE sources

We import personal information from CAE sources. The information includes:

  • First and last name
  • Phone number.

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging
  • Carrier (e.g. Verizon, AT&T, etc.)
  • Country associated with the phone (we are not sending international text messages)
  • Delivery status
  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

 

How This Information Is Used

We use the personal  information we collect to communicate with you regarding CAE operations and services, such as:

  • Updates and scheduling, to keep you informed of important dates or activities specific to your relationship with CAE.

 

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with partners or external service providers that support business activities. Specifically, we share your information with RingCentral, which provides the communications platform CAE uses for text messaging services. We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf. We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of our nonprofit, staff, and partner organizations.

 

What Choices You Can Make About Your Information

  • If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.
  • If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.
  • Unsubscribing will not remove your information from source CAE systems. 
  • The accuracy of your contact information is critical for the delivery of text messages. If you wish to update your contact information, please contact center@caevt.org

 

How Information Is Secured

CAE recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. CAE strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

 

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

 

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact us at center@caevt.org or write to us at CAE, PO BOX 422, Hardwick, VT 05843.

 

CAE Text Messaging Terms of Service

  1. The Center for an Agricultural Economy may contact you via text message to provide updates ensuring our CAE community remains informed, and to coordinate services with our clients and partner organizations. The message frequency varies.
  2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from CAE. If you want to join again, just reply with words such as “START”, “YES”, or “UNSTOP”.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by contacting CAE at center@caevt.org
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy.
  7. We follow SMS compliance guidelines and cannot use SS/texts to convey any financial information, or information about loans.